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More than SAP FSM

From many projects we have implemented, we know where the gaps are that the standard products do not cover. With our add on’s we can help you to cover these gaps with standards at attractive costs. You will achieve a higher acceptance by the users and thus shorten the payback.

Outlook connector

Makes scheduling meetings with service technicians easier.

The SFFO (SAP FSM For Outlook) synchronises the planned service calls into the Outlook calendar and always keeps it up to date, even after planning changes. As this is a unidirectional synchronisation, SAP FSM Workforce Management always remains the master and there are no conflicts. The solution is available for online and on premise operation of Office 365. You can find the technical documentation here.

You benefit

N

Availability of service technicians visible in Outlook

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Easy planning of events

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Faster and more efficient planning

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Prevents conflicts during planning

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Mobile access

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No SAP FSM licence required to access WFM

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SFFO regenerates itself in case of interruption

N

Test our app without licence and obligation

N

SFFO will continue to develop

Quickly installed as a cloud solution via SAP FSM Extension store SAP FSM Extension store.

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Remote Services

Strengthen your technicians’ competence with live video, augmented reality and AI

SightCall provides you with a virtual, interactive environment where your technicians can identify and solve problems faster and share expertise. SightCall integrates seamlessly into your existing job workflow with minimal effort. For maximum impact from your technical service department, the SightCall platform is operated in line with your current processes. It also makes supporting end customers much easier.

Key differentiators

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Integrations to SAP FSM, Salesforce, Microsoft Dynamics, ServiceNow, etc.

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Provides full bi-directional video

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Works with AND without an app

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Fully EU-GDPR compliant

N

Auditable sustainability improvements

ERP connectors

End-to-end process without media breaks through integration of the solutions involved

Service processes usually start in the ERP system and at the end, the feedback of the services and report also flows back there. Archive systems and CRM solutions or financial accounting solutions are also data recipients. We develop reliable interfaces to your systems.

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Standard connectors for the following ERP systems: Microsoft Dynamics, Abacus, SAP B1, APplus

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Document Mgt or archive solution: DocuWare, D3

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Customer survey solution

N

Connections to Jira or helpdesk solutions: Ask us

N

Bidirectional data exchange

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Direct connection via RestAPI or middleware