SAP FSM –
Field Service
Management
Available in all
Apps Stores
Arrange a consultation
appointment
Request a
brochure
In allen Apps Stores
Kostenlose Broschüre
Network your entire service organization
With the innovative software solution from SAP FSM you can network the entire value chain. It also offers a deep insight into your customer needs.
FIELD SERVICE DASHBOARD
Advise your customers more successfully –
thanks to comprehensive analyses and reports
Advise your customers more successfully – thanks to comprehensive analyses and reports
The Service Metrics show you how well your service organization is doing. With our smart evaluations and analyses we help you to identify what you should focus on with your management capacities so that your customers receive an even better service than they are already used to.
Gain insights from real-time reports that you configure via drag and drop, which you use immediately for your business decisions.
SELF-SERVICE-PORTAL
Be available to your customers 7×24 from now on –
with your own Service App
With the self-service portal your customer service is available 7×24.
Customers simply download “your branded app” and scan the QR code on the machine that has a malfunction. Now your service department has precise information about the fault and the equipment affected
and can immediately continue with the next steps.
The customer now receives continuous updates of your activities via the App.
SELF-SERVICE-PORTAL
Be available to your customers 7×24 from now on –
with your own Service App
With the self-service portal your customer service is available 7×24.
Customers simply download “your branded app” and scan the QR code on the machine that has a malfunction. Now your service department has precise information about the fault and the equipment affected and can immediately continue with the next steps.
The customer now receives continuous updates of your activities via the App.
SERVICE KNOWLEDGE DATABASE
Faster information thanks to the service knowledge database
Inspire your customers, with full access to all service knowledge, your service engineers can get the job done faster at lower service costs.
Service Bulletins
Product manuals
Technical support documentation
Repair instructions
Service history
WORK ORDER MANAGEMENT
Overview with the automated warehouse management
Optimize preventive maintenance for equipment and machinery
through real-time updates, tracking, monitoring and forecasting. With SAP
Field Service Management you have the inventory of service vehicles
under control at any time up to RMA’s (Return Material Authorization).
Through integration with your ERP solution, you ensure
seamless process, which enables reliable operations and
creation of the invoice automated.
WORK ORDER MANAGEMENT
Overview with the automated warehouse management
Optimize preventive maintenance for equipment and machinery
through real-time updates, tracking, monitoring and forecasting. With SAP
Field Service Management you have the inventory of service vehicles
under control at any time up to RMA’s (Return Material Authorization).
Through integration with your ERP solution, you ensure
seamless process, which enables reliable operations and
creation of the invoice automated.
Available in all
Apps Stores
Arrange
a consultation appointment
Request
a brochure
In allen Apps Stores
Kostenlose Broschüre
WORKFORCE MANAGEMENT
Keep an overview of your activities worldwide
The customer wants you, the most suitable expert, to successfully complete the assignment within the desired time and at optimal costs – this creates customer loyalty! Scheduling is often expensive, as unexpected changes often occur, which lead to multiple efforts.
Our easy-to-use workflow management solution helps you to achieve these goals and always keeps an overview.
MOBILE APP
Always at your fingertips! The mobile solution.
The native app is connected to all important sources. So the
service staff easily and quickly to all important order-,
access equipment and customer data without spending a lot of time collecting of information from a variety of internal sources.
With the customer’s digital signature, he closes the process and can be billed shortly after.
MOBILE APP
Handlich und immer dabei! Die mobile Lösung.
Die native App ist mit allen wichtigen Quellen verbunden. So kann der Servicemitarbeiter einfach und schnell auf alle wichtigen Auftrags-, Equipment- und Kundendaten zugreifen, ohne viel Zeit für das Sammeln von Informationen aus einer Vielfalt von internen Quellen aufzuwenden.
Mit der digitalen Unterschrift des Kunden schliesst er den Prozess schnell ab und kann kurz nach dem Einsatz schon die Rechnung stellen.
MASTER DATA MANAGEMENT
SAP FSM offers you full flexibility
Master Data Management enables you to import, maintain and manage your master data via an easy-to-use interface without scripts or programming knowledge.
In addition, the Master Data Management module allows you to customize and configure the elements on the user interface of the mobile application.
CONNECTIVITY
Everything is connected
The open API offers fast integration into the SAP Field Service
Management Cloud, regardless of where your data is stored. There are
no restrictions for the integration of third-party systems.
You thereby improve your business processes and communication
through a smooth interaction between business software, apps,
subsidiaries, partners, employees, plants and machines.
CONNECTIVITY
Everything is connected
The open API offers fast integration into the SAP Field Service
Management Cloud, regardless of where your data is stored. There are
no restrictions for the integration of third-party systems.
You thereby improve your business processes and communication
through a smooth interaction between business software, apps,
subsidiaries, partners, employees, plants and machines.
Available in all
Apps Stores
Arrange
a consultation appointment
Request
a brochure
In allen Apps Stores
Kostenlose Broschüre
Optimize your processes sustainably with SAP FSM
Invoice
Times & Working hours
Travel times & km
Spare parts
Reports
Work report
Acceptance report
Test report
Smart Checklist
Machine specific
Checklists
Hourly report
Data and
Working hours
Locations
Expense report
Date
Type of expenditure
Photo of the document
Value & Currency
Fact Sheet SAP FSM
Processes
Failure
Commissioning
Maintenance
Target group
Service Manager
Dispatchers
Service technician
Partner
Customers
Devices
Desktop
Tablet
Smartphone
Operating models
Standalone
Backend
Connection
Access
Online
Offline
Hosting
Cloud
Operating systems
Android
iOS
Windows
Industrie 4.0
IoT
Request a brochure
Arrange your consultation appointment now.
Simply leave your e-mail address and telephone number and we will contact you as soon as possible.
If you want to make it quick,
just give us a call.