SAP Customer
Service
Management
SAP Customer
Service
Management
Available in all
Apps Stores
Arrange
a consultation appointment
Request
a brochure
Available in all Apps Stores
Kostenlose Broschüre
The central solution for integrated customer service processes
Whether commissioning, servicing, maintenance or malfunction – the process begins in SAP Customer Service.
PROCESSES
Increase your service performance.
The service performance you offer your customers is decisive for customer loyalty and follow-up business for new machines. By service performance we mean the product of performance x costs x quality x speed. In order to deliver optimum service performance, high-quality order data is of central importance. With SAP CS, which is closely integrated with SAP SD, you have exactly the quality of information you need.
INTEGRATION
A solution that connects all important processes
SAP CS is integrated with SAP SD, SAP FSM, SAP MM, SAP PM, SAP PS,
SAP FI and SAP CO. This integration allows you to control all processes
around your after sales business continuously – and independently
whether the activities are in-house or on site with the customer.
If you already rely on S/4HANA, we will of course also support you
gladly with the implementation of service processes in SAP Customer
Service Management.
INTEGRATION
Eine Lösung, die alle wichtigen
Prozesse verbindet
SAP CS ist integriert mit SAP SD, SAP FSM, SAP MM, SAP PM, SAP PS, SAP FI und SAP CO. Durch diese Integration steuern Sie alle Prozesse rund um ihr After Sales Business durchgehend – und zwar unabhängig davon, ob es sich um Aktivitäten im eigenen Haus handelt oder vor Ort beim Kunden.
Setzen Sie bereits auf S/4HANA, so unterstützen wir Sie natürlich auch gerne bei der Implementierung der Serviceprozesse im SAP Customer Service Management.
PROCESSES
The SAP CS module has a lot to offer
Help desk: Recording, processing and forwarding of incoming customer requests
Assembly of the technical objects on site at the customer
Repair by field service technicians on site at the customer
Shipping of spare parts to the customer
Warranty and complaint handling
Processing of workshop repairs
Service contract processing
Inspections and maintenance in the service center or at the customer’s site
PROCESSES
Use the extensive functionalities of SAP CS
Structuring and maintenance of service objects using technical objects (for example, machines, technical systems, …)
Service processing using service notifications, service orders and sales orders
Message monitoring with monitoring of reaction times and standby times
Invoicing of services
Management of service agreements:
Guarantees
Contracts
Maintenance plans and strategies
Work plans
predictive maintenance
Arrange your consultation appointment now.
Simply leave your e-mail address and telephone number and we will contact you as soon as possible.
If you want to make it quick,
just give us a call.