In the modern service landscape, speed and connectivity are everything. Customers expect technicians to have answers on the spot, managers need real-time insights, and enterprises are under pressure to reduce downtime while improving efficiency. SAP Mobile Service was...
Field service is changing rapidly. Customers want fast responses and real-time communication while requiring trained technicians to arrive on-site with the equipment they need and can carry. Meeting those expectations using outdated tools or manual systems can be a...
Compared to the analysis options already integrated in SAP FSM, the SAP Analytics Cloud offers even more starting points to gain valuable insights into the everyday life of your service technicians from the existing data. You do not need a separate login for this, but...
Companies have various options for improving the profitability of their service. Of course, companies can expand their service offering and offer new services in order to increase sales and/or profitability. In addition, providers can also concentrate on not losing...
As a service technician, I now complete my tasks on the move and without paper. I receive my appointments conveniently on the app and work through them there. Even before I start work, I know exactly what is due today and where I am expected, all centrally via the SAP...
