Compared to the analysis options already integrated in SAP FSM, the SAP Analytics Cloud offers even more starting points to gain valuable insights into the everyday life of your service technicians from the existing data. You do not need a separate login for this, but access the desired reports directly via the Analytics & Reporting module, which give you an overview of the service data relevant to you. However, the Analytics Cloud is not limited to simply displaying the data. With the help of stories, data can be explored interactively and new insights can be gained. Information is visualized using different diagrams or tables and can also be easily shared with your colleagues. The Analytics Cloud also offers the following three highlights:
What-if scenarios for analyzing possible developments based on your own input data Geo maps for visualizing the data in a geographical context Smart discovery for uncovering dependencies between individual data groups Are you now wondering what specific benefits you as a service manager or person responsible can derive from this solution? The Analytics Cloud offers a variety of so-called dimensions that are available out-of-the-box. These include information on service orders, activities, working and travel times, as well as expenses and kilometers traveled, which is very relevant for most service managers.
Based on these dimensions, the following insights can be gained:
In addition to these examples, the Analytics Cloud also offers the option of creating your own evaluations and linking them with data from other areas of the company. This gives you even more insight into your company’s service activities, allowing you to optimize service processes and thereby increase customer satisfaction and service profitability.
Thanks to the simple integration of the Analytics Cloud with the SAP FSM solution, it has never been easier to gain insights from the data generated every day and thus quickly and specifically improve the organization or prepare valuable data for sales and marketing on the topic of customer satisfaction.
