How the Outlook Connector Bridges the Two Worlds of SAP FSM and Microsoft Outlook

As a service technician, I now complete my tasks on the move and without paper. I receive my appointments conveniently on the app and work through them there. Even before I start work, I know exactly what is due today and where I am expected, all centrally via the SAP FSM app. Customers and dispatchers are always in the picture.

Internal stakeholders without FSM don’t know what’s coming up for me. Without FSM, how do they know whether they can invite me to a training course, an appointment or just to lunch? Not at all, because my Outlook calendar doesn’t show which assignments are planned for me. To this day…

OPUSm’s Outlook Connector closes this gap. All Outlook users who can see my calendar have insight into my detailed availability and can plan appointments precisely when I am not on duty. Invitations out of the blue, inquiries to the dispatcher, time-consuming coordination by email or telephone and frustration when scheduling appointments are all over.

The Outlook Connector connects the two worlds of Microsoft Outlook and SAP FSM in a simple way. All activities on the timeline are synchronized to Outlook and can be viewed there even without access to SAP FSM. Is an assignment extended, postponed or deleted? No problem, the updated data can also be seen in Outlook in just a few seconds.

What other features does the Outlook Connector from OPUSm offer?

• All activities in the FSM timeline are displayed in the respective technician’s Outlook
• If an activity is extended in duration or postponed, the calendar entry in Outlook automatically adjusts
• If an activity is deleted, the calendar entry in Outlook also disappears
• The subject of the calendar entry is also displayed in the FSM unless marked as ‘Private’
• Mobile insight into the availability of a technician via the Outlook app
• Additional fields can also be synchronized as required

In addition to the connector, OPUSm can also provide you with installation support if you wish. The business rules required in the FSM are also included.

Don’t hesitate any longer and use the Outlook Connector to lay the foundation for immediate updates of availability and save everyone involved the effort, expense and hassle of scheduling appointments.