FSM InviteOut synchronizes the planned service calls and reservations in the Outlook calendar and keeps the data always up to date even after planning changes. The SAP FSM Workforce Management always remains the master’s and there are no conflicts.
FSM InviteIn synchronizes an employee’s individual calendar entries into SAP Workforce Management, making the service planner know at any time when service employees are planned for other activities, such as: internal calls, training or private absences.
Benefits FSM InviteOut
- Availability of service technicians for entitled persons visible in Outlook
- Non-service-related invitations are easier and faster planning
- No SAP FSM license required to check availability
- SAP WFM remains the master
Benefits FSM InviteInviteIn
- Individual, personal reservations are visible to service planners
- Employees can be planned if they are really free not only unplanned
- Conflicts with other dates (private absences, invitations from outside the service organisation) are avoided