Many companies are facing the challenge of “The Great Retention.” In other words, service employees from the Baby Boomer generation have accumulated an enormous amount of knowledge about machines and customers over their years of service. How can this knowledge, stored in the minds of these individuals, be captured before the last Baby Boomers retire?
OPUSm offers a new plug-and-play solution for all SAP Field Service Management users with obiFox, which provides immediate relief. obiFox allows service technicians to search for experienced technicians related to equipment, customers, etc., directly in their SAP FSM app. Information such as the number and type of deployments, along with their dates and availability information, helps quickly decide which experts they want to start a chat, call, or group chat/call with via Microsoft Teams at the push of a button.
The benefits are immediately noticeable for service providers and their end customers. End customers enjoy higher equipment availability and lower service costs. Service providers benefit from a better first-time fix rate, higher efficiency of the service organization, and more satisfied service employees.
Amortization: If the service employee saves just one hour per year using this solution, it pays for itself!
In the next step, the app will be supported by AI. AI will condense communication (chat or transcription) to its essence (problem, solution, measures) and categorize it. This way, the knowledge will always be accessible to service technicians in the future.
Request a demo or documentation today, or test obiFox now for free! You can find obiFox in the SAP FSM Store. The add-on is installed in 5 minutes.
